FAQs
How do I edit my account information?
Your account information can be updated at any time by logging into ‘My Account’ and clicking the edit link beside the information you wish to change.
What is my password?
You are able to create a unique password when you open your account.
Should you forget your password, click on the ‘I Forgot my Password’ link. Your password will be sent to the email address on file.
What is the status of my order?
The StLouisRamsProShop.com offers several easy options to check the status of your order.
1. E-mail Confirmation: An order confirmation email will be sent to you after your order has been submitted. We will also send you a shipping notification e-mail once your order has been shipped.
2. Order History: After logging in, click on the ‘View Order History’ button located in the My Account section of the website. Detailed information about your order can be displayed by clicking on your order number.
3. Contact Us: If you still have questions about your order, please contact our Rams Pro Shop Customer Service Center via email through the Contact Us link on the website or call us at 866-945-RAMS
How do I track my order?
A tracking number is assigned to your order once the package has been picked up by UPS. When UPS scans your package in our distribution center to place it on the truck, a shipping e-mail with tracking number will be sent to the e-mail address associated with the order.
Can I make a change or cancel my order after it has been submitted?
Yes. Call our Rams Pro Shop Customer Service Center or e-mail us through the Contact Us section on the website. If you call and leave a message or respond via e-mail, please reference your order number, your name and the best method to contact you.
What are my payment options?
StLouisRamsProShop.com currently accepts Visa, MasterCard, Amex and Discover cards.
Is it safe to use my credit card?
Shopping at the StLouisRamsProShop.com is safe and easy. The security of your credit card and personal information is our top priority. Our site is equipped with secure online ordering capability. Our secure server software (SSL) is the industry standard and among the best software for secure e-commerce transactions. This technology encrypts all of your information, including credit card number, so that it can’t be read as the information travels over the internet.
When will my credit card be charged?
Your credit card will be charged when your order is shipped. A credit verification and authorization of the payment amount will be done during checkout. For items being shipped directly from the manufacturer, your credit card will be charged when your order is placed.
